Holiday Season FAQ's

  • If you are local and would like to pick up your order, please call/text (801)413-7949 or email
  • The last shipping day for Christmas delivery is December 18, 2024. This applies to orders in the contiguous USA only.

  • All orders are being shipped this holiday season without a packing slip/invoice so no prices are shown. If your order is a gift you are all set! We are only including a small postcard with care instructions, if applicable.

  • We won’t be restocking sold-out items before Christmas.

  • Once your order is dropped off to UPS or the post office, the actual delivery process is out of our control. It is best to contact the carrier directly with your tracking number to coordinate anything like redeliveries, payment of customs fees etc. We are not responsible for lost or stolen items once they have been shipped. Fortunately, this happens very rarely.

  • We ship all of our items from American Fork, Utah, United States of America (USA) If shipping internationally, please be aware that customs and duties taxes may be charged by your country upon arrival. Kotah Bear is not responsible for these fees and cannot determine how much they will be. These taxes are determined by the destination country and are not included in your shipping costs. All duties and taxes must be paid at time of delivery. Kotah Bear abides by all national and international laws and will not falsify customs documents. We do not pay custom duties or VAT on any product purchased through our website. These charges are not included in the price of our products. It is the sole responsibility of the customer to find out the laws in your own country and to pay all customs charges, duties, or VAT.

Ahxé'hee' for shopping with Kotah Bear