Orders ship in 1-3 business days. Jewelry orders with custom sizing/resizing typically ship in 7-9 business days. Please note that business days do not include weekends or holidays.
FREE US DOMESTIC SHIPPING ON JEWELRY
- Jewelry is typically shipped with USPS First Class Mail: delivers 2-3 business days after processing
- If your order is over $100, we require Signature Confirmation upon delivery
US DOMESTIC SHIPPING ON PLUSH BLANKETS
- Blankets are typically shipped with USPS Priority Express or UPS Ground. These are delivered 2-4 business days after processing or 1-5 business days after processing, respectively.
If you need your items shipped more quickly than the above timeframes, please reach out to https://kotahbear.com/pages/contact-us, email us at firstname.lastname@example.org, call/text 801.413.7949 or include a note when submitting your order. We ask that you cover the cost of shipping in these instances.
- We ship internationally to many countries. Please be aware that customs and duties taxes may be charged by your country upon arrival. Kotah Bear is not responsible for these fees and cannot determine how much they will be. These taxes are determined by the destination country and are not included in your shipping costs. All duties and taxes must be paid at time of delivery.
- Kotah Bear abides by all national and international laws. We do not pay custom duties or VAT on any product purchased through our website. These charges are not included in the price of our products. It is the sole responsibility of the customer to find out the laws in your own country and to pay all customs charges, duties, or VAT. We will not falsify the customs documents either.
Kotah Bear is not responsible for any lost or stolen packages. For domestic orders, if you never received your package and your tracking number indicates a delivery was successfully made, please contact your local post office or UPS store with the tracking number that you received when purchasing and they will further assist you. Please make sure to double check your address before submitting your order.